Shipping Policy

Delivery fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be informed during the checkout and included in the total price of your order. Any changes made to the delivery address or delivery time after placing an order may incur additional charges. Delivery fees are calculated based on delivery to the front door of the ground floor. Any items delivered past this point must be requested and discussed with Hybreeze before an order is placed. Requests for extra delivery works may not be guaranteed. The request is based on courier availability and payment of this service.

It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges.

Delivery Time

We guarantee that all items listed on the website will be dispatched from our warehouse within 1 to 3 business days. In some cases, the estimated dispatch time may be longer for reasons outside our control. We work our best to make sure to dispatch as quickly as possible and we will let you know when your item has been dispatched by us or if we anticipate any delays. We are not liable for any loss, theft or damage to the products after delivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers or self-pickup.

Damaged in transit

Products are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery, and contact us immediately.

Wrong item delivered

Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, and we will send you the correct item and arrange for the pick-up of the incorrectly shipped item at no cost to you.

Faults and Warranty Claims

Hybreeze warrants all goods to be free from defects acceptable with good quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective, or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible. We will work collaboratively with you to find the best solution. E.g. Send you any missing parts or components; Arrange a repair or guide for self-repair; Replace the product; Offer you an alternative product; Offer a partial or full refund.

For the following faults, our warranties policy does not cover: Normal wear and tear; Damage arising from improper assembly or modification; Damage arising from abnormal use or abuse; Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber); Damage to external or product packaging only; Damage occurs during your own handling; Insignificant minor variations in dimensions, colour, grain or finish; Insignificant minor imperfections.