Customer Service & Terms and Conditions

The following Terms and Conditions apply to the Hybreeze website. If you do not agree to these terms and conditions, please do not use this website.

By using this website, you accept these Terms and agree to adhere to the policy. Hybreeze reserves the right to change, modify, add or remove these Terms at any time. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Price and Payment

All listed prices on our website are GST inclusive. All payments are processed in Australian dollars. We accept payment by various methods, including Credit Card (Visa, MasterCard, American Express, Union Pay), PayPal, ZIP & Alipay.

Special Offers (Sale, Free Shipping and Clearance)

All special offers’ information will be published on our website. All promotional offers cannot be redeemed against a prior purchase and are non-transferable. Products taken up in the promotional offers will not be eligible for any other offer or discount and cannot be used in conjunction with any other offer. All promotions and the time length of the promotional period subject to change based Hybreeze’s stock level and management decision. All promotional offers may be withdrawn or extended at any time during the promotional period at the sole discretion of Hybreeze. Hybreeze reserves the right to verify the validity of all promotional offers.

All promotional items cannot be exchanged or return unless it has quality issue.

Shipping Promotions such as Free shipping, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations.
Hybreeze reserves the right to verify the validity of products and locations which are entitled for shipping promotions. For further information regarding to our shipping promotions, please contact us.

Delivery

Delivery Fees
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be informed during the checkout and included in the total price of your order. Any changes made to delivery address or delivery time after placing an order may incur additional charges. Delivery fee are calculated based on delivery to the front door of a ground floor. Any items delivered past this point must be requested and discussed with Hybreeze prior to an order being placed. Requests of extra delivery works may not be guaranteed. The request is based on courier availability and payment of this service.

It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges

Delivery Time
We guarantee that all items listed on the website will be dispatched from our warehouse within 1 to 3 business days. In some cases, the estimated dispatch time may be longer for reasons outside our control. We work our best to make sure dispatch as quickly as possible and we will let you know when your item has been dispatched by us or if we anticipate any delays. We are not liable for any loss, theft or damage to the products after delivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers or self-pick up.

Returns & Warranty

7 Days Returns

We hope you love all our stuff as much as we do, but if not, don’t worry, our completely free, no quibble returns policy means that you can return anything to us in unused condition within 7 days of receipt, with the original packaging.

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms, there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value. You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.

To arrange a return, please contact us for assistance.

Damaged in transit

Products are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately.

Wrong item delivered

Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, and we will send you the correct item and arrange for the pick-up of the incorrectly shipped item at no cost to you.

Faults and Warranty Claims

Hybreeze warrants all goods to be free from defects acceptable with good quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible. We will work collaboratively with you to find a best solution. E.g. Send you any missing parts or components; Arrange a repair or guide for self-repair; Replace the product; Offer you an alternative product; Offer a partial or full refund.

For the following faults our warranties policy does not cover: Normal wear and tear; Damage arising from improper assembly or modification; Damage arising from abnormal use or abuse; Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber); Damage to external or product packaging only; Damage occuring during your own handling; Insignificant minor variations in dimensions, colour, grain or finish; Insignificant minor imperfections.